FAQ
Frequently asked questions about the platform
Is this HIPAA compliant?
Yes. License Trail is built with security and compliance in mind. We never store client identifying information—only what's required for licensure tracking. Your data is encrypted, backed up, and accessible only to you.
Does this work for my state?
License Trail is flexible enough to meet requirements across all 50 states. Customize categories and tracking to match your specific licensing board's requirements. Whether you're in California, New York, Texas, or anywhere else, we've got you covered.
Can I track multiple licenses?
Absolutely. License Trail supports tracking for multiple credentials and license types in one account. Whether you're pursuing your LPC, LCSW, LMFT, or psychology license—or multiple licenses at once—you can manage everything in one organized system.
How do I generate reports for my licensing board?
Currently, we do support generating reports, but we do not offer a way to generate reports for your specific licensing board. We are actively working on this feature and will update you as soon as it is available.
Is there a free trial available?
Yes, you can try License Trail free for 30 days. No credit card required. If you'd like, we'll provide you with a free 30-minute onboarding call to help you get set up and answer any questions about tracking your clinical hours.
Which license types are supported?
We support all major mental health licenses including Counselors (LPC, LCMHC, LPCC), Marriage & Family Therapists (LMFT, AMFT, IMFT), Social Workers (LCSW, LMSW, LGSW), and Psychologists (LEP, LLP, LP, LPA, LCP).
What kind of support do you offer?
If you're having trouble with License Trail, we're here to help via email or chat. Our support team understands the complexities of licensure tracking and is available Monday through Friday, 8am to 5pm CST to assist you.
Do you provide tutorials or training?
We're continuously working on expanding our documentation and tutorials. In the meantime, we've designed the platform to be intuitive and easy to use. If you need help, our support team is always available to guide you through the process.