Privacy Policy

Introduction

This Privacy Policy explains how LicenseTrail.com ("LicenseTrail", "we", "us", or "our") collects, uses, and shares information when you use our websites, products, and services (collectively, the "Service"). LicenseTrail is operated by a Delaware S-Corporation with its principal place of business in Houston, Texas, United States.

By using the Service, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this policy, you should not use the Service.

Information We Collect

We collect different types of information in connection with your use of the Service, including:

• Account and profile data: Information you provide when you create an account, such as your name, email address, password, organization details, and any profile information you choose to provide.
• Usage data: Information about how you access and use the Service, such as the pages you visit, features you use, the time and date of your visits, actions you take, and other diagnostic data.
• Device and technical data: Information about the device and software you use to access the Service, such as IP address, browser type, operating system, device identifiers, and related technical information.
• Support and communication data: Information you provide when you contact us for support, respond to surveys, or otherwise communicate with us, including the content of your messages and related contact details.
• Billing and payment data: If you purchase a subscription, our payment processors may collect billing information such as your billing address and payment method details. We typically receive only limited payment-related information (for example, the last four digits of your card and status of your payment).
• Cookies and similar technologies: Information collected through cookies, pixels, and similar technologies used for authentication, security, preferences, analytics, and advertising or retargeting. For more information, see our Cookie Policy.

How We Use Information

We use the information we collect for various purposes related to providing and improving the Service, including to:

• Provide, operate, and maintain the Service.
• Create and manage your account, including authentication and security.
• Process transactions and send you related information, including purchase confirmations and billing notices.
• Respond to your comments, questions, and support requests, and provide customer service.
• Monitor and analyze usage, trends, and activities in connection with the Service to improve and personalize your experience.
• Develop new features, products, and services and enhance the functionality and security of the Service.
• Send you technical notices, updates, security alerts, and administrative messages.
• Send you marketing and promotional communications about the Service, consistent with your communication preferences and applicable law.
• Detect, investigate, and prevent fraudulent, abusive, or unlawful activities, and protect the rights and safety of LicenseTrail, our users, and others.
• Comply with legal obligations and enforce our agreements, including these Terms of Service.

Legal Bases for Processing (Where Applicable)

Depending on your location, our processing of your personal data may be subject to certain legal bases. Where required, we rely on one or more of the following legal bases:

• Contract: Processing that is necessary to perform our contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Processing that is necessary for our legitimate business interests, such as providing and improving the Service, securing our systems, and communicating with you about the Service, where those interests are not overridden by your rights and interests.
• Consent: Processing for which you have given your consent, such as certain marketing or non-essential cookies. You may withdraw your consent at any time where applicable.
• Legal obligations: Processing that is necessary to comply with applicable laws, regulations, or legal processes.

How We Share Information

We may share information we collect in the following ways:

• Service providers: With third-party vendors and service providers who perform services on our behalf, such as hosting, data storage, analytics, payment processing, email delivery, and customer support. These providers may only process your information as instructed by us and for the purposes described in this policy.
• Business transfers: In connection with a merger, acquisition, financing, or sale of all or a portion of our business or assets, or in the event of insolvency, bankruptcy, or receivership, where information may be transferred as a business asset.
• Legal and safety: When we believe in good faith that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request; to enforce our agreements and policies; or to protect the rights, property, or safety of LicenseTrail, our users, or others.
• With your consent: With your consent or at your direction, including where you choose to use integrations, share information with third parties, or make information public through the Service.

International Data Transfers

The Service is operated from the United States, and your information may be transferred to, stored in, or processed in the United States and other countries that may have data protection laws that are different from those in your country of residence.

Where required by applicable law, we take steps to ensure that appropriate safeguards are in place to protect your personal data when it is transferred internationally, such as by relying on standard contractual clauses or other lawful mechanisms.

Data Retention

We retain personal data for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing the Service, complying with our legal obligations, resolving disputes, and enforcing our agreements. The specific retention period may vary depending on the type of data and the context in which it was collected.

We may also anonymize or aggregate information so that it no longer identifies you, in which case we may use such information for legitimate business purposes without further notice to you.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect your information against accidental or unlawful destruction, loss, alteration, or unauthorized access, disclosure, or use. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data, such as the right to access, correct, update, or delete your information, or to object to or restrict certain processing. You may also have the right to withdraw consent where processing is based on consent.

You can access and update certain account information directly through the Service. To exercise additional rights, you may contact us using the contact information provided below. We may need to verify your identity before responding to your request.

Children's Privacy

The Service is not directed to children and is intended for use by adults, such as licensed professionals and trainees. We do not knowingly collect personal data from children under the age of 13 (or other age as defined by applicable law). If we learn that we have collected personal data from a child in violation of this policy, we will take reasonable steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and may provide additional notice as required by applicable law. Your continued use of the Service after the effective date of the revised policy constitutes your acceptance of the changes.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, you can contact LicenseTrail.com at its principal place of business in Houston, Texas, United States. Additional or updated contact details may be provided on the Service from time to time.