My license isn't listed

On My Licenses, click Add License, then the request link at the bottom of the window. We'll add it and email you. More in Your License and Requirements.

My supervisor didn't get the invite

Ask them to check their spam folder for an email from LicenseTrail. Then, on Manage Supervisors, click Resend. If the email was wrong, click the pencil icon next to them to change it.

Why does a requirement say "In progress"?

You're still working toward it. Monthly and weekly requirements start over each period, so they show In progress until that period's hours are in. Nothing is wrong with your account.

Why is my license progress lower than my total hours?

Hours logged counts everything you've logged. Some boards don't count supervision toward the total, so your progress toward the license can be a bit lower.

I can't add logs anymore

You've reached the free plan's 20 logs. Upgrade on Billing to keep logging. Nothing you've logged is deleted.

Some of my spreadsheet didn't import

Before you import, we show you any rows we couldn't read, often because a date or an hour amount is in an unusual format. Fix them in your sheet and import again, or add those few logs by hand. See Import a Spreadsheet.

Can I track more than one license?

Yes. Add another on My Licenses. New hours count toward the license marked In Progress, and earlier licenses stay on file.

How do I switch between Smart and Simple mode?

On My Licenses, click Edit Details on your license and pick a mode.

How do I change my name, email or password?

In the sidebar, click Profile.

I'm a supervisor too

Click Become a supervisor at the bottom of the sidebar. You can then switch between your own hours and Supervision HQ.

How do I get all my data out?

In the sidebar, click Export, then Export my data (CSV).